Dear Prospective Clients & Partners,

Years ago, computer manufacturers, hardware makers, and software companies looked to their CFOs to cut waste and operational costs. One of the first “unnecessary services” on the chopping block—help desk and technical support. As companies began providing inadequate product support, a new support market emerged. Disgruntled customers started looking elsewhere to obtain the timely, expert support they needed, as a result, Telvisio Solutions was born.

In 2005, I co-founded Telvisio Solutions to help businesses and marketing organizations monetize technical support. Technology users recognize the value pay-for-support services provide. In turn, frustrated users pay to connect to support experts located here in the United States or Canada. Moreover, customers do not endure the long call hold-times associated with many product support departments and PC manufacturers. Although Telvisio and our industry have significantly grown since 2005, the strong commitment we have with clients and partners remains the same.

I would like to formally welcome you to Telvisio Solutions, the leading provider in the paid support industry. As a help desk infrastructure and service management company, Telvisio is afforded some of the best talent and leadership specific to our niche. Consequently, we offer the best available support to technology users, in conjunction with bleeding-edge help desk infrastructure and brand development resources to our partners. Today, we are proud to continue and maintain productive relationships with our nine flagship partners, clients, and private-labels.

Telvisio offers solutions specifically tailored to the paid support industry. Our primary services remove significant operational burdens, while our infrastructural and brand development programs support businesses looking to share the burden with us. In 2009, we are excited to deepen relationships with our existing clients and partners. If you are new to Telvisio, send us an email or give us a call—we look forward to sharing our help desk solutions with you.

Regards,

Daniel DeLong
Co-Founder & President


Company Background

Telvisio was founded in 2005 to provide customized help desk and support services through channel partners. By standardizing how live support calls are handled, reported, and billed, Telvisio was able to lower the cost of the service, and dramatically increase the profits of its clients. This increased consistency gave to improved customer support, and the highest level of live help desk services to callers.

Telvisio’s clients regularly report increased customer satisfaction numbers, more repeat customers, and a broader capitalization on the growing market of live support services. The flexibility of co-branding, private label, and specifically trained call operators allows any company to provide innovative support no matter their size or the scope of the products and services they sell.

President Fun Facts

> When Daniel was 15 years old, he co-founded Telvisio Solutions with business associate,
   William Lam.
> If you’re a tennis player, and happen to be in Wisconsin, give Dan a call—he’d be happy to hit around    or play a match.
> Daniel’s favorite books and movies include Thomas Friedman’s The World Is Flat and The Good    Shepherd directed by Robert De Niro.